Duospin Privacy Policy

At Duospin, we respect your privacy and are committed to protecting your personal data while you enjoy our games and services. This Privacy Policy explains how we at Duospin Casino collect, use, store and protect your information when you visit duospin.com, register an account, or use our casino services. By accessing Duospin Online Casino, you agree to the practices described in this policy.

Who We Are

Our platform is owned and operated by NovaForge Ltd under a licence issued by the Gaming Board of Anjouan, Comoros (licence number ALSI-152406028-FI2). Here at Duospin, we provide our services to players in Australia, Canada, New Zealand, Germany, Norway, Poland, Hungary, Czech Republic, Finland and other European markets, while ensuring compliance with applicable data protection laws. Please note that our Anjouan licence does not extend to Germany, Spain or France, where local licensing requirements apply.

Information We Collect

When you create an account or use our services, we collect several categories of personal information. Our Duospin registration process requires accurate details to verify your identity and comply with anti-money laundering obligations.

• We gather your full name, date of birth, address, email and phone number during duospin casino sign up
• We collect payment and transaction details when you make a duospin casino deposit or request a duospin casino withdrawal
• We track your gaming activity, including games played, wagers placed and bonus usage
• We record technical data such as IP address, device type, browser and login timestamps when you use duospin casino login
• We may collect identity verification documents required to approve withdrawals

How We Use Your Information

We at Duospin use your personal data for legitimate business purposes connected to operating our casino. Our Duospin platform relies on this information to deliver a safe and personalised experience.

• We use your data to process deposits, withdrawals and other duospin casino deposits and payouts
• We use your information to verify your age and identity before releasing any withdrawal
• We send promotional communications, including details about our duospin casino bonus offers, welcome packages and the Bonus Crab feature, where you have opted in
• We analyse gaming patterns to detect fraud, prevent abuse of promo codes such as DUO100 or SPINFREE, and support responsible gambling tools
• We use cookies and similar technologies to improve the performance of our duospin casino app and website

Legal Basis for Processing

Our Duospin Casino processes your data on several legal grounds, including the performance of our contract with you, compliance with licensing and anti-money laundering obligations, our legitimate interests in preventing fraud, and, where required, your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the processing necessary for your account or transactions.

Sharing Your Information

We do not sell your personal data to third parties. However, we at Duospin Casino may share information with trusted partners who help us operate our services.

• We share data with payment providers to process transactions via Visa, Mastercard, Skrill, Neteller, bank transfer and cryptocurrency methods including Bitcoin and Ethereum
• We share information with identity verification providers to confirm your eligibility to play
• We disclose data to regulators and law enforcement where legally required
• We share limited data with game providers such as Pragmatic Play, Evolution Gaming and NetEnt to deliver gameplay functionality

Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse. Our Duospin systems use encryption and secure servers to safeguard sensitive data, including payment details submitted through our duospin casino deposit and duospin casino withdrawal processes. While we strive to protect your data, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your login credentials.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and regulatory requirements. Once your account is closed and retention obligations expire, we securely delete or anonymise your data in accordance with our internal procedures.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at Duospin aim to respect these rights and respond to your requests promptly.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing
• You can request a copy of your data in a portable format

To exercise these rights, you can contact our support team at [email protected], and we will respond within a reasonable timeframe.

Cookies

We use cookies and similar tracking technologies to enhance your experience across our Duospin platform, remember your preferences, and analyse site traffic. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our duospin app and website.

Location and VPN Restrictions

We at Duospin Casino require accurate location data to comply with licensing restrictions. Using a VPN or other tools to mask your location is prohibited and may result in failed verification and forfeiture of winnings. Our Duospin team monitors account activity to detect such practices as part of our compliance obligations.

Restricted Jurisdictions

Our services are not available to residents of Ohio, United States, and no bonuses are offered to players from this region. We reserve the right to restrict access from other jurisdictions where our licence does not permit us to operate, including certain services in Germany, Spain and France that require local licensing.

Children's Privacy

Our Duospin services are intended strictly for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with applicable regulations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Duospin Online Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team via live chat, available 24/7, or email us at [email protected]. We at Duospin are committed to addressing your concerns promptly and transparently.